🏭Handcrafted Beds & Made-to-Order Timelines
⏳ Why does a custom Restivo bed take 4 to 6 weeks?
Unlike big box stores that keep flat-pack furniture sitting in dusty warehouses, we build everything to order. Every custom divan bed, space-saving storage ottoman, and upholstered headboard is made uniquely for you in our UK workshop. This dedicated handcrafted process takes 4 to 6 weeks to guarantee pristine premium quality.
📐 Can I change my bed frame measurements or fabric choice?
Yes, we can handle custom design requests, such as lowering a headboard height for a sloped bedroom ceiling. Please contact our customer support team within 48 hours of ordering so we can update your build plan before our craftsmen cut your chosen fabric.
🧵 Can I order free fabric samples before buying a bed?
Absolutely. We highly recommend ordering our complimentary swatch packs to see and feel the fabric quality under your own bedroom lighting. Simply choose your favorite textures and colors on our website, and we will dispatch them to your address via first-class post.
🛏️ Do your bed frames include a mattress automatically?
No, our bespoke bed frames and luxury mattresses are sold separately. This allows you to completely customize your sleep system by pairing your preferred storage base or frame style with the exact mattress firmness level that suits your sleeping preferences.
Are all Restivo beds manufactured entirely within the UK?
Yes, every single item we offer is proudly handcrafted by skilled artisans in our traditional UK workshop. By keeping our manufacturing local, we support British craftsmanship, minimize our carbon footprint, and maintain strict premium quality control over every stitch.
📦Cancellations & Returns
🛑 Can I cancel my bed order before it gets delivered?
Yes. You have a 48-hour cooling-off period after placing your order to change or cancel it for a full refund. Because our luxury bed frames are made-to-order, any cancellations requested after 48 hours may be subject to a minor fee to cover raw material costs.
🧼 What is your mattress return policy under UK law?
According to the UK Consumer Contracts Regulations, you have a 14-day window to change your mind. However, bedding stores must follow two strict rules:
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Hygiene Seals: For health reasons, a mattress cannot be returned if it has been unsealed, taken out of its plastic wrapping, or slept on.
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Custom Orders: Beds made to your exact color, fabric, or bespoke size are legally exempt from standard returns unless they arrive with a manufacturing defect.
💸 How much does it cost to return a bed or mattress?
If your items are completely unopened and qualify for a return, you must tell us within 14 days of delivery. While we will refund the item cost, the customer must cover the courier return fees. Because beds are large freight items, we can arrange a professional 2-man collection starting from £49, which will be deducted from your final refund.
📦 Can I return an item if I ordered the wrong bed size?
Because our frames are custom-built to your specific instructions, we cannot accept returns for size calculation mistakes. We highly encourage you to double-check your bedroom space, doorway access paths, and mattress dimensions against our online sizing guides before confirming your purchase.
🔄 What happens if my item arrives with a manufacturing fault?
In the extremely rare event that a component has a workshop defect, your purchase is completely protected under the UK Consumer Rights Act 2015. Please notify our support team within 14 days with photos, and we will arrange a priority replacement or repair entirely at our expense.
🛡️Warranties & Your Legal Rights
🔒 What does the Restivo Beds structural guarantee cover?
Our extended Structural Warranty fully protects your investment. In line with the UK Consumer Rights Act 2015, we will repair or replace any component—such as collapsing timber frame joints, broken slats, or failing gas-lift ottoman pistons—that suffers a manufacturing defect completely free of charge.
❌ What is excluded from your bed and mattress warranty?
The guarantee only applies to normal home use and explicitly excludes:
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Normal Wear: Natural fabric softening or minor mattress settling under 3cm over time.
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Accidental Damage: Fluid spills, stains, upholstery rips, or pet damage.
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Improper Bases: Putting a new mattress on an old, sagging bed frame where the gaps between individual slats are wider than 5cm (2 inches), which can ruin the mattress springs.
🏷️ Do I need to register my warranty after purchase?
No paperwork is required. Your structural warranty is automatically activated the moment your delivery is signed for. Your order number, invoice email, and delivery confirmation serve as your proof of purchase in our secure database.
🏠 Is the warranty valid if I move house or resell the bed?
Our structural guarantee is strictly non-transferable and only applies to the original purchaser at the initial delivery address. It becomes void if the bed is resold, gifted, or structurally damaged during a secondary home removal process.
📋 Does the warranty cover normal mattress body impressions?
No. Minor body dipping under 3cm is completely normal and expected in high-quality mattresses as the premium comfort fillings naturally contour to your body shape. This is a sign of the mattress working correctly and is not considered a structural manufacturing defect.
💳Secure Payments & Interest-Free Finance Options
🏦 When is payment taken from my bank account?
Payment or finance approval is processed immediately at checkout. Charging upfront is standard for custom bedding stores in the UK because it reserves your premium fabrics and secures your build slot in our workshop calendar.
⚖️ Do you offer Buy Now, Pay Later or 0% finance options?
Yes! Restivo Beds partners with trusted UK finance providers like Klarna and DivideBuy at checkout. Depending on eligibility, you can split your balance into 3 easy interest-free monthly installments or pay nothing for 30 days with absolutely zero hidden fees.
🔒 Is it safe to enter my debit or credit card details on your store?
Completely. Our website utilizes advanced SSL data encryption standards alongside secure, fully tokenized payment gateways. We never see or store your private card details on our internal servers, protecting you against data fraud.
🧾 Can I pay a partial deposit instead of the full amount upfront?
If you prefer not to pay the full amount immediately, we recommend selecting one of our integrated finance paths (like Klarna or DivideBuy) at checkout. This allows you to break your total balance into smaller payments while we begin crafting your bed instantly.
📧 Will I receive a formal VAT invoice for my accounting records?
Yes. A comprehensive digital invoice containing your breakdown of costs, chosen specifications, and VAT data is instantly generated and sent to your email address the moment your order confirmation locks in.