Delivery & Assembly Information

hy pay for shipping when you are investing in a luxury sleep experience? We are thrilled to offer Free Standard Delivery to all UK Mainland postcodes.

• Handcrafted to Order: Because we don't believe in mass-production, your bespoke upholstered bed is custom-built uniquely for you. This artisanal process takes 4 to 6 weeks from the workshop floor to our dispatch bay.

• White-Glove Room of Choice: No heavy lifting required on your part. Our premium, specialized 2-man delivery courier team handles all the muscle, carrying your packaged bed sections safely up your stairs and straight into your bedroom completely free of charge.

• Offshore & Highland Shipping: Looking for luxury beds in the Scottish Highlands, Northern Ireland, or offshore islands? A regional courier shipping surcharge starting from £39.99 will apply automatically at checkout based on your exact postcode.

We believe waiting around for a delivery van all day is a thing of the past. Our interactive booking system puts you completely in control of your schedule.

• Select Your Perfect Date: The moment your handcrafted bed passes our rigorous quality control checks, you will receive an instant SMS or email link to pick your preferred delivery date on our digital calendar.

• Guaranteed 3-Hour Window: No more wasted days. The evening before your delivery is scheduled, we will assign you a precise 3-hour time slot.

• The 30-Minute Premium Courtesy Call: On the big day, our friendly drivers will text or call you roughly 30 minutes before arrival so you know exactly when to welcome them.

• Premium Weekend Upgrade: Can't take time off during the workweek? Upgrade your shipping at checkout to secure a guaranteed Saturday Delivery Slot for £29.99.

To help our premium 2-man courier crew guide your custom headboard and bed base safely into your home, take these quick steps before they pull up:

• Clear the Runway: Make sure your hallways, tight corridors, and stairwells are completely free of clutter, low-hanging frames, or obstacles.

• Measure Your Space: If you have treated yourself to one of our statement, extra-tall bespoke headboards, double-check your doorway and ceiling clearances!

• Van Parking Access: Ensure there is a safe, legal parking space or an open driveway directly outside your property for our delivery van to unload.

From the first stitch of fabric to your front door, you will never be left guessing where your luxury furniture is.

• Live Workshop to Door Tracker: Curious about your build status? Simply log into our online order tracker to see exactly when your bed transitions from manufacturing to shipping.

• Keep Contact Info Up to Date: Make sure your mobile number and email address are completely correct at checkout so you never miss an urgent text update from our freight courier network.

We go above and beyond to protect your premium investment with heavy, robust boxing layers, but we keep our backup processes crystal clear just in case:

• Missed Your Window? If life gets in the way and you aren't home during your confirmed 3-hour window, our drivers will attempt to call your mobile. If the delivery fails completely, the courier will safely return your bed to the local depot, and a standard redelivery fee may apply to schedule a new date.

• Transit Peace of Mind: In the incredibly rare event that a box looks torn or damaged upon arrival, simply sign for the delivery as "Damaged" with the driver and email support@restivobeds.co.uk with photos within 24 hours. We will fast-track a brand-new replacement piece out to you immediately.