🛏️ Refunds, Cancellations & Returns Policy

At Restivo Beds, we are committed to providing beautifully handcrafted beds, premium mattresses and exceptional customer service. 🤝We understand that purchasing a new bed is an important investment, which is why we aim to make every stage of your shopping experience clear, straightforward and transparent.  ✨This Refunds, Cancellations & Returns Policy explains how cancellations, refunds and returns are handled for orders placed through Restivo Beds, helping you understand your rights and our responsibilities before making a purchase. 📋

We encourage all customers to read this policy carefully before placing an order. 📖It outlines important information regarding order cancellations, return eligibility, refund processing, bespoke products, mattresses and collection arrangements. 🚚Our goal is to ensure every customer receives a fair, efficient and professional service while complying with applicable UK consumer protection legislation. ⚖️

As many of our products are handcrafted and made to order, certain items are produced specifically for individual customers. 🛠️ For this reason, some products may have different cancellation or return conditions compared to standard stocked furniture. 🛋️ Where applicable, these exceptions are clearly explained throughout this policy. 📌

If you have any questions before ordering, our customer support team will be happy to provide guidance regarding product specifications, delivery times, customisation options or our returns process. 📞

❌ Order Cancellations

At Restivo Beds, we understand that circumstances can change after an order has been placed. 🔄We aim to provide a flexible and transparent cancellation process wherever possible while recognising that many of our products are individually manufactured rather than taken from existing warehouse stock. 🏭

Refunds Cancellations Returns Policy

⏳Cancelling Before Production Begins 

If you wish to cancel your order before production has started, please contact our customer service team as soon as possible by telephone or email. ✉️ Where manufacturing has not yet commenced, your order may be cancelled and a full refund will normally be processed to your original payment method. 💳 Processing times may vary depending on your payment provider. 🏦 Early communication gives us the greatest opportunity to stop production before materials have been allocated to your order. ⏱️

🪚Cancelling During Production 

All Restivo Beds products are handcrafted specifically for each customer. ✂️ Once production has begun, materials may already have been cut, upholstered or assembled. 🧵 If you request cancellation after manufacturing has commenced, we will review your order individually. 🔎 Depending on the production stage, a cancellation charge may apply to cover materials, labour and manufacturing costs already incurred. 💰 Any applicable charges will always be explained clearly before your cancellation is finalised. 📢

Cancelling After Dispatch 🚛 Once your order has left our manufacturing facility and has been handed to our delivery partner, cancellation is generally no longer possible. 🛑 If you no longer wish to receive the order after dispatch, the delivery may instead be treated as a return under our Returns Policy, subject to eligibility requirements and any applicable collection charges. 📦

🔄 Change of Mind Returns

We want every customer to feel confident when shopping with Restivo Beds. ⭐ If you decide that your purchase is no longer suitable, you may be eligible to return certain products under our standard returns policy. 👌

To qualify for a return, products should generally:

  • ✨ Be unused and in resalable condition.

  • 🛡️ Be free from damage, marks or alterations.

  • 🧩 Include all original components, fittings and accessories.

  • 📦 Be returned in suitable protective packaging where possible.

Returned products will be inspected after collection before any refund is approved. 🔍 For hygiene and safety reasons, certain products may have additional return requirements, particularly mattresses and bedding products. 🧴

🎨 Bespoke & Made-to-Order Products

Many of our luxury upholstered beds are manufactured according to each customer’s chosen size, fabric, colour and design preferences. 🧵 Products that have been customised or manufactured to individual specifications may not be eligible for change-of-mind returns because they cannot reasonably be resold to another customer. 🚫

Examples include:

  • 📐 Bespoke bed dimensions.

  • 📏 Custom headboard heights.

  • 🎨 Customer-selected fabrics not included within our standard collection.

  • ✏️ Special design modifications.

  • 🛠️ Personalised manufacturing requests.

If a bespoke product develops a verified manufacturing fault, your statutory consumer rights remain unaffected, and our customer service team will work with you to reach an appropriate resolution. 🤝

✅ Refund Eligibility

Refund eligibility depends upon the condition of the returned product and whether it satisfies the requirements outlined within this policy. 📋 Where a return is approved, refunds may include:

  • 💵 The purchase price of eligible products.

  • 🧾 Applicable taxes paid during the original order.

  • ⚖️ Any additional amounts required under applicable consumer legislation.

Refunds may be reduced where products show evidence of use, accidental damage, missing components or handling beyond what would normally be expected when inspecting goods. ⚠️ If a returned product cannot be accepted because it does not meet the conditions of this policy, we will explain the reasons and discuss the available options before taking any further action. 💬

💳 How Refunds Are Processed

Once your returned products have been received and inspected by our quality control team, we will notify you of the outcome of your refund request. 📧 Approved refunds are normally processed using the same payment method used for the original purchase unless otherwise agreed. 📲 Please note that the time taken for funds to appear in your account depends on your card issuer, bank or payment provider and is outside our direct control. ⏳ If you have not received your refund after the expected processing period, we recommend first contacting your payment provider before getting in touch with our customer support team, who will be happy to assist. 🏧

📞 Need Help?

If you have any questions regarding our Refunds, Cancellations & Returns Policy before or after placing an order, our customer support team is here to help. 👥

Restivo Beds 🛌 Batley, West Yorkshire, United Kingdom 🇬🇧 Email: support@restivobeds.co.uk ✉️ Telephone: +44 7311 813008 📱

We are committed to resolving enquiries professionally, fairly and as quickly as possible while ensuring every customer receives the highest standard of service. 🌟