Restivo Beds Privacy Policy

Welcome to the Privacy Policy of Restivo Beds. We respect your privacy and understand that protecting your personal information is important when shopping online. This policy explains how we collect, use, store, share and protect information about customers, website visitors and people who contact our business.

Our website offers bedroom furniture and related products, including bed frames, mattresses, headboards, footstools, blanket boxes and fabric swatches. When you browse our website, request information, purchase a product, arrange delivery or contact our customer support team, we may need to process certain personal information to provide our services.

This Privacy Policy describes the types of information we may collect, the purposes for which we use it, the legal grounds for processing it, the circumstances in which we share it and the rights available to you under UK data protection law.

Where we rely on consent for activities such as certain cookies or marketing communications, we will seek consent where legally required. You can withdraw consent where applicable.

We encourage you to read this policy alongside our Terms of Service, Returns, Cancellations and Refunds Policy, Warranty and Guarantee information and Delivery and Assembly information.

We may update this policy when our business, website or legal obligations change. The latest version will be published on this page with an updated revision date.

For general information about privacy rights in the United Kingdom, visit the official Information Commissioner's Office (ICO) website.

The Restivo Beds website is operated by Alawan Furniture Ltd, trading as Restivo Beds. Throughout this Privacy Policy, the words “we”, “us”, “our” and “Restivo Beds” refer to this business.

We manufacture and sell bedroom furniture online, helping customers choose products and options suitable for their homes. Our product range includes bed frames, mattresses, headboards, footstools, blanket boxes and fabric swatches. We also provide customer support relating to product information, purchases, delivery arrangements, returns and other enquiries.

The business details supplied for this policy are:

• Registered company name: Alawan Furniture Ltd
• Trading name: Restivo Beds
• Company registration number: 14183569
• VAT registration number: GB485651065
• Business address: Unit 5 Docking Ings Mill, 581 Bradford Road, Batley, England, WF17 8HB
• Customer support email: support@restivobeds.co.uk
• Telephone: +447878381821
• Website: https://restivobeds.co.uk/

We are responsible for deciding why and how personal information is processed for our business activities, where we act as the data controller under applicable data protection law. Some third-party organisations, including payment providers, may separately act as data controllers for information they process for their own purposes.

If you have questions about this Privacy Policy, how we use your information or how to exercise your privacy rights, please contact us using the details above.

You can also visit our Contact Us page for customer support.

For further information about the responsibilities of organisations handling personal information, consult the ICO's official guidance on the right to be informed.

The personal information we collect depends on how you interact with Restivo Beds. We aim to collect information that is relevant to providing our products and services, managing our business and meeting our legal obligations.

Personal and contact information: When you place an order, create an account or contact us, we may collect your name, email address, telephone number, billing address and delivery address. We may also collect information you provide through contact forms, emails or customer support conversations.

Order information: This may include your order number, purchase date, products selected, bed size, fabric choice, colour, customisation details, order value, discounts, delivery preferences, payment status and relevant correspondence. We use these details to process purchases, arrange fulfilment and assist with after-sales enquiries.

Payment information: Depending on the method you select, a payment provider may process information required to authorise and complete your transaction. We may receive confirmation of payment, transaction references, refund information and payment status. We do not intend to store complete payment card details or security codes on our own systems.

Delivery information: We may process delivery addresses, contact numbers, delivery instructions and order references to help our delivery partners fulfil orders.

Technical information: Depending on your device, browser and our website configuration, we may collect IP addresses, browser details, device information, pages visited, timestamps, referral information and website interaction data.

Marketing information: Where applicable, we may collect subscription preferences, consent records and unsubscribe requests.

Enquiry information: If you request fabric samples, ask about a product or submit a complaint, we may process the information you provide to respond appropriately.

We do not intentionally ask you to provide sensitive personal information unless it is genuinely necessary and a lawful basis exists.

For more information about your purchases and the services we provide, visit our product collection.

We use personal information for specific business purposes connected with operating Restivo Beds, providing customer service, fulfilling purchases and maintaining our website.

Processing orders: We use your contact, billing, delivery and order information to receive and manage purchases, confirm orders, process payments, arrange fulfilment and communicate relevant updates. Product specifications you select may also be needed to manufacture, prepare or supply the correct item.

Delivery and fulfilment: We may provide relevant information to couriers, delivery partners or our own delivery personnel so that your order can be delivered to the address you supply. This may include your name, address, telephone number, order reference and necessary delivery instructions.

Customer support: When you contact us, we use the details you provide to answer questions, investigate problems, manage complaints and help resolve issues involving products, orders, payments, delivery or returns.

Returns and warranty matters: We may use order records, photographs, correspondence and product details to assess returns, cancellations, refunds, warranty claims and related enquiries in accordance with applicable terms and legal obligations. You can review our Returns Policy and Warranty and Guarantee Policy.

Website improvement: Where permitted, we may analyse website performance, identify technical errors, improve navigation and understand which products or pages attract interest.

Security and fraud prevention: We may use relevant information to investigate suspicious transactions, protect accounts, prevent misuse and maintain the security of our website.

Marketing: Where permitted by law, we may send promotional communications or measure the performance of advertising campaigns. Consent will be obtained where required.

Legal compliance: We may retain or disclose information where necessary to meet legal obligations, respond to lawful requests or establish, exercise or defend legal claims.

We will not knowingly use personal information for a new purpose that is incompatible with the original purpose without providing any information or obtaining consent required by law.

The UK GDPR requires us to identify a lawful basis before processing personal information. The appropriate basis depends on the purpose of the processing and the circumstances involved. We do not rely on one legal basis for every activity.

Contractual necessity: We may process personal information when it is necessary to take steps at your request before entering into a contract or to perform a contract with you. For example, processing your name, address and order details is generally necessary to manage a purchase and arrange delivery.

Legal obligation: We may process information to comply with applicable laws, including relevant accounting, tax, consumer protection and record-keeping requirements. This may require us to retain certain transaction records after an order has been completed.

Legitimate interests: We may process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. Examples may include managing customer relationships, maintaining website security, preventing fraud, improving our services and defending legal claims. We consider whether the processing is necessary and proportionate and whether it could adversely affect your rights.

Consent: We may rely on consent for certain marketing communications, non-essential cookies, analytics or advertising technologies where required. You can withdraw consent at any time, although this does not affect the lawfulness of processing before withdrawal.

Vital interests and public tasks: These bases are not expected to be used for routine online furniture retail activities. If a specific situation makes either basis relevant, we will only rely on it where the legal requirements are satisfied.

Where required, we will explain the relevant lawful basis and provide further information about our processing activities.

You can learn more about lawful bases through the ICO's official guidance on lawful bases for processing.

If you have questions about the legal basis for a particular use of your information, contact us at support@restivobeds.co.uk.

Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website performance and, where enabled, measure or support advertising. A cookie is a small file stored on your device when you visit a website. Similar technologies can store or access information on your device for related purposes.

Essential cookies: These may be required for functions such as maintaining your shopping basket, supporting checkout, managing a website session, maintaining security or remembering essential settings. Technologies that are strictly necessary for a service you have requested may be used without consent where the law permits.

Analytics cookies: If analytics tools are enabled, they may help us understand how visitors navigate our website, which pages receive visits and whether technical problems occur. Non-essential analytics cookies and similar technologies will be used in accordance with applicable consent requirements.

Advertising cookies: If we use advertising tools, they may help measure campaigns, understand interactions with advertisements or support relevant advertising. Such technologies will be used in accordance with applicable law and any required consent.

Cookie preferences: Where our website provides a cookie banner or settings tool, you can use it to manage your choices for non-essential technologies. You may also delete or block cookies through your browser settings. Blocking certain cookies may affect features such as the shopping basket or checkout.

The exact cookies used may change when we update our website, plugins or service providers. We therefore aim to keep our cookie information and consent settings under review.

We do not assume that every visitor has consented to non-essential tracking simply because they use our website.

For independent information about cookies and similar technologies, visit the ICO's official cookie guidance.

If you have questions about our cookie practices, please contact support@restivobeds.co.uk.

We may work with third-party organisations to operate our website, process payments, deliver orders, provide technical support and communicate with customers. We share information only where reasonably necessary for the relevant service, subject to applicable law and appropriate arrangements.

Payment providers: Depending on the payment methods available at checkout, providers may include PayPal, Klarna, Clearpay, Apple Pay, Google Pay and card payment processors. The information processed depends on your chosen method. These providers may process information under their own privacy policies and terms.

You can review the official privacy information for PayPal, Klarna, and Clearpay.

Delivery providers: We may share your name, delivery address, telephone number, order reference and necessary instructions with couriers, delivery companies, fulfilment partners or our own delivery personnel. This information helps them arrange and complete deliveries.

Website and technical providers: Hosting providers, website maintenance services, security providers, backup services and email systems may process information to operate and protect our website and business systems.

Analytics and advertising providers: If these tools are enabled, relevant information may be processed to measure website performance, understand campaign results or support advertising activities. Non-essential tracking will be subject to consent where required.

Professional advisers and authorities: We may disclose information to accountants, legal advisers, insurers, regulators or law enforcement where necessary and lawful.

Some providers act as processors on our behalf, while others may act as independent controllers for their own purposes. Their responsibilities depend on the service they provide.

We do not sell personal information as a business activity. We take reasonable steps to use reputable service providers and share only the information needed for the relevant purpose.

Some service providers we use may store or process personal information in countries outside the United Kingdom. This can occur when a provider operates international systems, uses overseas support teams or stores data in overseas facilities.

Where personal information is transferred outside the UK, we will take steps to ensure that the transfer complies with applicable UK data protection law. The specific safeguards depend on the destination country, provider and type of processing.

Safeguards may include transferring information to a country covered by applicable UK adequacy regulations, using a legally approved international data transfer agreement or addendum, or applying another recognised transfer mechanism where permitted.

Where required, we will consider whether the safeguards provide appropriate protection and take any additional steps required by law.

International transfers may involve information needed to process payments, host our website, send emails, provide technical support or measure website performance. The relevant providers and transfer arrangements may change as our services develop.

We do not claim that every third-party provider processes information exclusively in the UK. Where international processing occurs, it must be assessed and handled in accordance with applicable legal requirements.

If you would like more information about international transfers relevant to your personal information, contact us at support@restivobeds.co.uk.

For further details about UK data protection rules, consult the Information Commissioner's Office.

We will review relevant arrangements when introducing new providers or materially changing the services used by our website.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, complying with legal obligations, resolving disputes and protecting our legitimate interests.

There is no single retention period for every category of information. The appropriate period depends on the nature of the information, the purpose for which it was collected, applicable legal requirements and whether a dispute or claim needs to be resolved.

Order and transaction records: These may be retained for the periods needed to manage purchases, payments, refunds, returns, warranties, accounting and legal obligations.

Tax and accounting records: These will be retained for the period required by applicable tax and accounting rules.

Customer service correspondence: Emails, contact form submissions and other relevant communications may be kept for as long as reasonably necessary to resolve enquiries and maintain records of decisions or complaints.

Customer accounts: Account information may be retained while an account is active and for an appropriate period afterwards where needed for security, legal or operational purposes.

Marketing information: We will retain marketing information while it is needed for permitted marketing activities. If you unsubscribe, we may retain limited information necessary to record your preference and avoid sending further marketing messages.

Technical and security logs: These may be retained for a period appropriate to security, troubleshooting, fraud prevention and system administration.

Cookie and consent records: These may be kept for periods appropriate to the technologies used and the need to demonstrate or manage consent choices.

Where information is no longer required, we will take reasonable steps to delete it securely or anonymise it. We may retain certain information for longer where required by law or necessary to establish, exercise or defend legal claims.

If you have a question about a particular record, you can contact support@restivobeds.co.uk. We will consider the request alongside our legal obligations and applicable data protection rules.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction. Protecting customer information is important to our business, particularly when managing online purchases, contact details, delivery information and payment-related records.

Depending on the systems and services involved, security measures may include access restrictions, account permissions, website security controls, software updates, appropriate backups and the use of third-party payment systems for transactions.

We aim to limit access to personal information to people and service providers who need it for legitimate business purposes. Where appropriate, we work with technical suppliers to maintain the availability and security of our website and systems.

We do not intend to store complete payment card details or security codes on our own systems. Payment details are handled through the relevant payment provider's systems, depending on the payment method selected.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable steps to protect the information entrusted to us and to respond appropriately if a problem is identified.

If we become aware of a personal data breach, we will assess the incident, take appropriate steps to limit its effects and notify the relevant authority or affected individuals where required by law.

Customers should also protect their own information by using secure devices, avoiding sharing account passwords and contacting us if they suspect misuse of their account or order details.

For questions about information security or to report a suspected privacy issue, contact support@restivobeds.co.uk.

UK data protection law gives individuals a number of rights concerning their personal information. The rights available to you depend on the circumstances and are subject to legal conditions and exceptions.

Right of access: You may ask whether we process your personal information and request a copy of the information we hold, together with relevant details about how it is used.

Right to rectification: You may ask us to correct inaccurate information or complete information that is incomplete.

Right to erasure: In certain circumstances, you may ask us to delete your personal information. This is not an absolute right; we may need to retain some information to comply with legal obligations or establish, exercise or defend legal claims.

Right to restriction: You may ask us to restrict certain processing in circumstances provided for by law.

Right to data portability: Where the relevant conditions are met, you may request certain information in a structured, commonly used and machine-readable format or ask for it to be transferred to another organisation where technically feasible.

Right to object: You may object to processing based on legitimate interests in certain circumstances. You have an absolute right to object to the use of your personal information for direct marketing.

Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

Automated decisions: Where applicable, you may have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects. Payment providers may independently assess transactions or payment eligibility under their own processes.

To exercise a right, email support@restivobeds.co.uk and describe your request. We may need to verify your identity before providing information or making changes. We will respond within the timeframe required by law. Requests are generally free, although certain legal exceptions apply.

For further information, visit the ICO's Your Data Matters guidance.

Restivo Beds may use permitted marketing communications to share information about our products, new collections, offers, promotions and other relevant updates. We aim to ensure that marketing is handled in accordance with applicable data protection and electronic marketing laws.

Email marketing: If you subscribe to our marketing emails or provide consent where required, we may use your email address to send promotional messages. We may keep records of your subscription, preferences, consent and any request to unsubscribe.

Existing customers: In certain circumstances, the law may allow a business to send marketing messages to existing customers without obtaining separate consent, provided the applicable conditions are met. Where we rely on such an exception, we will comply with the relevant requirements and provide an appropriate opportunity to opt out.

Unsubscribing: You can stop receiving marketing emails at any time by using the unsubscribe link included in the message or by emailing support@restivobeds.co.uk. We will process your request within a reasonable period and in accordance with applicable law.

Unsubscribing from promotional messages will not prevent us from sending essential service communications, such as order confirmations, payment information, delivery updates, responses to your enquiries or important information relating to an existing purchase.

Advertising and measurement: If we use advertising or analytics platforms, they may process information to measure campaign performance or support advertising activities. Where non-essential cookies or similar technologies require consent, we will seek that consent as required by law.

We do not intend to send marketing communications where doing so would breach applicable law. You can contact us if you are unsure why you received a message or wish to change your preferences.

For further information, consult the ICO's guidance on direct marketing and privacy.

The Restivo Beds website is designed for people shopping for furniture and related household products. Our services are intended to be used by adults making purchases or enquiries, and our website is not specifically directed at children.

We do not knowingly seek to collect children's personal information for marketing purposes. Visitors should not submit personal information about a child unless it is genuinely necessary for a legitimate purpose and appropriate arrangements are in place.

If a person contacts us on behalf of a household or provides information relevant to a purchase, we will handle that information in accordance with this Privacy Policy and applicable data protection law.

If you believe that a child has provided personal information to us unnecessarily, or that information about a child has been collected inappropriately, please contact us at support@restivobeds.co.uk. Please explain your concern and provide enough information for us to investigate without sending unnecessary additional personal data.

We will review the circumstances and take appropriate steps where necessary, which may include deleting information that we do not have a lawful reason to retain.

We may need to retain some information where a legal obligation applies or where another lawful basis justifies retention. Any request will be assessed according to the relevant circumstances and applicable law.

For general information about children's personal information and data protection, you can consult the Information Commissioner's Office.

If we introduce a service specifically intended for children in the future, we will review our information collection and privacy arrangements before doing so.

Our website may contain links to other websites, services or online platforms. These links may include payment providers, delivery tracking services, social media platforms, consumer information resources and other external websites that may be useful to our customers.

When you follow an external link, you leave the Restivo Beds website and become subject to the privacy practices, terms and security arrangements of the third-party website. We do not control how those external organisations collect or use information through their own websites.

For example, if you use a third-party payment service, that provider may process your personal information under its own privacy policy. If you visit an external delivery tracking page, the relevant delivery provider may process technical information or details associated with your shipment.

We encourage you to review the privacy policy and terms of any external website before submitting personal information, creating an account or making a payment.

The inclusion of a link does not necessarily mean that we endorse every aspect of the external website, its products, services or privacy practices. We are not responsible for the independent content, availability or data handling practices of third-party websites, except where applicable law provides otherwise.

We aim to provide links that are relevant to our customers, but external websites may change their content, ownership or policies without notice.

If you notice a broken link or believe an external link on our website presents a privacy or security concern, please contact support@restivobeds.co.uk so we can review it.

For information about how we handle personal information on our own website, please refer to the other sections of this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our business, website features, products, payment methods, delivery arrangements, third-party service providers, technology or applicable legal requirements.

When changes are made, we will update the “Last updated” date at the beginning of this page and publish the revised policy on our website. We encourage visitors and customers to review this page periodically to understand how we handle personal information.

Examples of changes that may require an update include introducing a new payment provider, changing the way customer enquiries are managed, adding analytics or advertising tools, updating our website's cookie settings or changing our data retention arrangements.

If a change materially affects how we process personal information, we will take additional steps to inform affected individuals where required by law. Where a new processing activity requires consent, we will seek consent before carrying out that activity where legally necessary.

A revised Privacy Policy does not remove rights you may have under applicable data protection law. Where we process information based on consent, you may withdraw that consent as described in this policy.

The version published on this page is intended to be the current version. If you need clarification about a particular change or how it affects information we hold about you, please contact us.

You can email support@restivobeds.co.uk or use our Contact Us page.

We aim to keep this policy understandable and consistent with our actual business practices. We will review it when significant changes occur and periodically as part of our ongoing privacy responsibilities.

We take privacy concerns seriously and aim to handle personal information responsibly. If you believe we have collected, used, stored or shared your personal information inappropriately, we encourage you to contact us so that we can understand and investigate your concern.

You can contact our customer support team at support@restivobeds.co.uk or by telephone on +447878381821. If possible, explain what happened, which information or activity concerns you and what outcome you are seeking. Please do not include passwords, complete payment card details or other unnecessary sensitive information in your complaint.

We will review your concern, consider the information available and respond as soon as reasonably possible. Where further investigation is needed, we may ask for additional information or take steps to establish the relevant facts. We may also need to verify your identity before discussing personal information or acting on a request.

Contacting us first is encouraged, but it does not remove your right to complain to the UK's data protection regulator.

You may lodge a complaint with the Information Commissioner's Office (ICO) if you believe that the handling of your personal information does not comply with applicable data protection law.

You can find information about the complaint process on the ICO's official Make a Complaint page.

The ICO may ask whether you have raised the issue with the organisation concerned and may request information to assess your complaint. Its procedures and available remedies are determined by the regulator.

We will cooperate with lawful enquiries from relevant authorities and take appropriate action where a complaint identifies a problem with our practices.

If you have questions about this Privacy Policy, want to understand how we process your personal information, wish to exercise your data protection rights or want to raise a privacy concern, please contact Alawan Furniture, trading as Restivo Beds.

We welcome questions about the information we collect, how it is used, the third parties involved in providing our services and the options available to you under UK data protection law. When contacting us, please explain your request clearly so that we can direct it to the appropriate person.

Our contact details are:

Alawan Furniture Ltd, trading as Restivo Beds

Business address:
Unit 5 Docking Ings Mill, 581 Bradford Road, Batley, England, WF17 8HB

Customer support email: support@restivobeds.co.uk
Telephone: +447878381821
Website: https://restivobeds.co.uk/

For general enquiries, please visit our Contact Us page. For information about our products, you can browse the Restivo Beds website.

If your enquiry concerns an existing purchase, including delivery, returns or warranty support, please provide your order number where appropriate. Please do not send passwords, complete payment card details or other unnecessary sensitive information.

If you are making a formal request under data protection law, please identify the right you wish to exercise and provide sufficient information for us to locate the relevant records. We may need to verify your identity to protect your information from unauthorised disclosure.

We aim to handle enquiries responsibly and respond within the applicable legal timeframe where a statutory deadline applies.

For independent information about your privacy rights, you may also visit the Information Commissioner's Office.